Program increased number of billable patients by nearly 13% in 90 days, expanding reimbursement potential under evolving 2026 CPT codes
Smart Meter, the leading provider of cellular-enabled remote patient monitoring (RPM) solutions, today announced breakthrough results from its collaboration with TimeDoc Health, showcasing the powerful impact of its SmartTouch® Engage program—an omni-channel, human-to-human, AI-enhanced patient engagement and device utilization solution that helps improve clinical and financial outcomes, while removing administrative burden for healthcare organizations.
Following the enrollment of approximately 5,000 patients in early December 2025, SmartTouch Engage delivered significant improvements in patient adherence and RPM program performance within just 90 days:
- 76% increase in average reading days among previously non-adherent patients
- 13% increase in average reading days among historically adherent patients
- 13% of patients moved from 0–1 reading days to meeting billable RPM thresholds
- 14% of patients improved from 1–15 reading days to 16+ days per month, providing more actionable data for their healthcare providers
“These results validate a fundamental truth in remote care—engagement drives both outcomes and economics,” said Casey Pittock, CEO of Smart Meter. “SmartTouch Engage ensures patients stay connected, generating the consistent, high-quality data that our partners, like TimeDoc Health, and their customers need to deliver better care, and capture the full value of RPM reimbursement.”
Turning Patient Engagement Into $33,000+ in Additional Monthly Revenue
SmartTouch Engage is designed to help healthcare organizations maximize reimbursement under RPM codes such as CPT Codes 99445 and 99454 by increasing the number of unique testing days. Potential reimbursement is compounded by CPT codes 99470, 99457, and 99458, which account for time spent on clinical monitoring and live patient interactions.
By significantly increasing the frequency and consistency of patient readings, SmartTouch Engage creates a direct and measurable financial impact:
At an average reimbursement of $100 per patient per month, this represents:
- $33,000+ in incremental monthly revenue
- $405,000+ in projected annualized revenue lift
Beyond initial conversion, increased patient engagement continues to compound value over time.
SmartTouch Engage drives a powerful clinical and financial flywheel:
- More patient readings lead to more actionable data
- More data leads to increased clinical monitoring time and intervention opportunities
- More clinical time leads to expanded reimbursement eligibility, including time-based CPT codes like 99470, 99457 and 99458
“SmartTouch Engage has transformed how we approach patient engagement,” said Aqil Chishty, CEO of TimeDoc Health. “We’re seeing increased device utilization, which allows our clinical teams to intervene earlier, spend more meaningful time with patients, and ultimately deliver better care for our customers’ patients, while also improving the financial performance of our providers’ RPM programs.”
A Smarter Model for Scaling RPM Programs
As CMS continues to evolve reimbursement models to reward both data consistency and clinical oversight, SmartTouch Engage provides the infrastructure healthcare organizations need to succeed.
Unlike traditional engagement tools that rely solely on blind outbound automation, SmartTouch Engage delivers a coordinated, omni-channel experience powered by:
- AI-driven outreach orchestration to prioritize and personalize patient interactions
- Human-to-human engagement, including live calls and real-time support based out of Tampa, Florida
- Multi-channel touchpoints, including SMS reminders, phone calls, and escalation workflows
- Dynamic worklists and insights to identify and intervene with at-risk patients
This hybrid approach ensures that patients not only remain compliant but also actively engaged—driving both improved health outcomes and expanded reimbursement potential.
The Future of RPM: More Data, More Insight, Better Outcomes
As RPM adoption accelerates, the ability to consistently capture and act on patient data will define program success. Solutions like SmartTouch Engage are helping Chronic Care Management and RPM companies and their providers move beyond basic compliance toward data-driven, intervention-focused care models.
“More data doesn’t just mean more reimbursement—it means better care,” Pittock added. “By increasing patient engagement, we’re enabling our CCM and RPM partners and their provider customers to spend more time where it matters most—improving outcomes while unlocking new revenue streams aligned with the rapidly growing adoption of RPM.”
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