CRM is the requirement of businesses helping to understand customer trends at each point. Read on to find out the top companies and their CRM offerings to the market.
CRM or Customer Relationship Management is the process of administering customer interactions with distinct tools and techniques. CRM is a high in demand technology, that is helping enterprises with enhancing their relationships with their customers using vast amounts of data and intelligent system solutions.
The current modern state of market demands better customer service and experience, and CRM is the right way to go about it.Monitoring every minute detail of customer interactions can help companies in developing optimized strategies and deliver maximum excellence.
According to Grandview Research, the global CRM market is expected to witness a compound annual growth rate of 10.6% from 2021 to 2028 to reach USD 96.5 billion by 2028.
Let us take a look at the top CRM companies that are offering revolutionary solutions.
1. Salesforce
Salesforce is the leader in Customer Relationship Management platform and is deployed across geographies because of its outstanding capabilities. Salesforce helps the marketing, sales, IT, service, and commerce teams of the company to work in sync with each other for developing and maintaining a better relationship with their customers. Salesforce’s integrated CRM platform, Customer 360 powers a complete suite of applications and assists employees in focusing on business stability and enhancement of customer experience.
2. Hubspot
A pioneer in the martech arena, Hubspot offers an easy-to-use CRM software that gives the sales teams complete visibility into their sales pipelines. It works in real-time and offers a clean, visual dashboard. Hubspot’s CRM software is automatic and quite intuitive that allows marketing and sales teams to record calls, log emails, and even take care of all the data management necessities. Email integration can be done easily with Hubspot CRM, and to on the go access and capabilities, companies can also utilize Hubspot’s Mobile CRM App.
3. Nimble CRM
Auto-enriched contact profiles creator, Nimble CRM, is capable of doing so from anywhere on the web. Its contact management solutions have won several awards and have been recognized for increasing the teams’ productivity. Nimble is one of the top CRM solutions for small and medium sized businesses, and known for delivering highly intelligent and actionable business insights, contact information, and interaction history. With Nimble CRM, organizations and its employees can cut the data entry time in half and still deliver exceptional CX.
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4. Copper CRM
Copper is a Google-Aligned CRM company which is designed to work with Gmail as well as other Google apps. It helps marketing and sales professionals in managing leads, streamlining sales processes, handling opportunities and sources, nurturing customer relationships, enriching customer experiences, and uncovering actionable insights. Copper gives organizations perfect visibility into the activities that take place for closing deals, without needing any manual data entry activities.
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5. Zoho CRM
Zoho CRM is a leading CRM solution that empowers a global network of over 150,000 businesses in more than 180 countries. Zoho CRM empowers organizations in making smart decisions driven by real-time, powerful analytics that help in managing and measuring sales performance across territories. Businesses can automate every aspect of their customer relationship management processes for cutting out repetitive tasks that take up tons of time of the sales teams. This is quite significant for triggering instant actions and streamlining the lead nurturing process.
6. SugarCRM
AI-powered Sugar CRM is a highly recognized name on the CRM landscape, known for its marketing automation capabilities and intuitive predictions driven by Artificial Intelligence. SugarCRM is developed to give the service, marketing, and sales teams a clearer picture of each and every customer in their pipeline to better understand the engagement levels, and create conversion strategies accordingly. With SugarCRM, organizations can also achieve Sales Automation and streamlined customer services.
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7. Oracle Netsuite CRM
Netsuite CRM by Oracle is a widely deployed CRM software that is the only cloud solution delivering a 360-degree view of the customers, in real-time. Along with Sales Automation and Marketing Automation, companies can leverage the Netsuite CRM for Customer Service Management as well as Partner Relationship Management, for an end-to-end flow of information. This helps in creating a seamless experience for the customers throughout their customer lifecycles and journeys.
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