Verint® Systems Inc. (Nasdaq: VRNT), The Customer Engagement Company™, today announced the October event line-up focused on gaining improved insights with innovative and automated solutions for navigating business challenges, including best practices in customer and workforce engagement. Assuring quality and compliance, empowering a productive workforce and designing customer experience for the public and private sectors are among the topics that will be explored.
October 1-15; Virtual Event
October 6, 9 a.m. ET | Verint – Behind Closed Doors sessionVerint customers will have the opportunity to exchange best practices on how to leverage cloud contact center technology to meet organizations’ changing AI and automation needs. Verint’s Marissa Nichols, director, portfolio market strategy, Andressa Marlan, product strategy manager, Ron Epstein, senior director, product strategy group, and Daniel Ziv, vice president, analytics will lead the session.
October 7, 1 p.m. ET | Self-Serve, Simplify or Sell: Optimizing in Times of UncertaintyVerint customer and multinational financial services provider, Manulife, shares how it supercharged its speech analytics efforts during the recent crisis. Through daily insight reports climbing to more than 200 subscribers, Manulife was able to gain clarity around intent and the customer journey. Join Manulife’s Lisa Buck, speech analytics analyst, contact center operations, and Verint’s Daniel Ziv, vice president, analytics, tolearn how rich, unbiased speech data helps guide business initiatives in preparation for recovery.
October 13, 1 p.m. ET | Verint Quality ManagementLearn how Verint is continuing to innovate and evolve the quality management process and drive more automation and improved insights – enabling more personalized and relevant employee interactions. Verint’s Steve Hibbard, strategic solutions consultant, Lisa Elbe, solution sales, Verint Monet, and Jeff Williams, strategic solutions consultant will lead the discussion.
Verint’s October online webinar series helps customers and partners explore how to adapt to the unique needs of the remote workforce while realizing business value and ROI.
October 13, 1 p.m. ET | Empowering the Workforce and Maximizing Productivity
Verint’s John Chmaj, chief knowledge management strategist, Jon Allen, vice president and general manager, communities and web self-service and Kelly Koelliker, director, content marketing, will discuss how to provide employees with the right tools to do their jobs while keeping them engaged, encourage online collaboration and provide assistance in real time to help work-from-home agents answer customer calls effectively.
October 27, 1 p.m. ET | Ensuring Compliance in the New Normal
Adhering to regulatory requirements remains critical as agents and teams continue to work remotely. Verint’s directors of content marketing, Iain Daws and Kelly Koelliker, will explore how to maintain compliance while there is less oversight into agents’ daily activities. Attendees will learn how to capture, store and analyze the interaction data needed to help ensure compliance and investigate issues.
October 13; 2 p.m. ET
The pandemic dramatically altered the course of government digital service implementations and modernization initiatives. State and local government IT departments have accelerated timelines and deployed cloud-based solutions and self-service options in weeks or days. Looking forward to 2021, how can the public sector maximize the shift to digital, especially as they anticipate budget shortfalls?
Verint’s David Moody, vice president and general manager, Engagement Management Pro will discuss how to look for proven return on investment to establish quick wins while building momentum and enhancing digital strategy with automation in the contact center.
October 20; 2 p.m. ET
Verint’s Nancy Porte, vice president, global customer experience and CXPA board member will lead an interactive conversation with Mastercard’s Karen Pascoe, senior vice president, experience design for digital payments and labs. The discussion will explore how Pascoe connects business and design strategy using customer experience insights and how a customer-centric approach can help organizations better deliver on brand promise.
October 21; 9 a.m. – 12 p.m. ET
The U.S. Army Training and Doctrine Command (TRADOC), Department of Justice and Office of Justice Programs (OJP) will share Voice of the Customer best practices as it applies to the public sector.