BS&A, a leading ERP software provider to municipalities, has announced it received a significant growth investment from Serent Capital, a growth-focused private equity firm with deep expertise in the government technology (“GovTech”) market. The investment will enable the Company to accelerate its geographic expansion and drive further adoption of its market-leading cloud product.
BS&A has over 2,000 customers on its suite of solutions across Financial Management, Assessing and Tax, Payroll, Utility Billing, and Community Development software. These customers range from small municipalities to large cities with over 100,000 residents. The platform allows city managers and their staff to perform their day-to-day tasks with streamlined functionality, drive substantial productivity gains in their operations, and deliver a better citizen experience.
Co-Founder, Tom Szur, said, “When we founded BS&A over 35 years ago, our vision was to build a best-in-class, innovative solution for local government while providing world-class support to our customers. Today and in the future, we remain committed to the vision that our customers view BS&A as a true partner. Serent’s values and focus on partnership made them the natural choice to scale our vision, team, and culture.”
Chad Harryman, CEO of BS&A, added, “When considering with whom to partner, Serent’s understanding and experience in the government technology space, coupled with their values, shined. The investment from Serent will allow us to further expand BS&A’s reach and deliver value to BS&A’s customers across the country.”
BS&A has built an exceptional reputation in the market, as demonstrated by its industry-leading Net Promoter Scores (NPS) and a customer retention rate near 100%. The purpose-built, best-in-class solution delivers tremendous value to customers.
Stewart Lynn, Partner at Serent Capital, commented, “Through our work in the GovTech ERP ecosystem over the past decade, we have developed a great appreciation for the quality of BS&A’s software and the special relationship the company has built with its customers. We believe this company and its software will continue to be a leader and an innovator in GovTech, and we are grateful for the opportunity to partner with Tom, Chad, and the BS&A team on this next chapter.”
BS&A represents Serent’s sixth investment in the GovTech market; prior investments include First Due, Pondera, and Quorum. To learn more about how Serent works with GovTech companies, visit: https://serentcapital.com/govtech/.
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