Healthcare’s Leading AI Platform to Drive Automation at More Than 180 CityMD Urgent Care Locations
Notable, the leading healthcare AI platform for transforming workforce productivity, today announced a partnership with CityMD, the largest provider of urgent care in New York and New Jersey. Through this partnership agreement, CityMD will leverage Notable’s AI and automation technology at 180+ locations to improve patient access, drive operational efficiency, and reduce the administrative burden associated with walk-in care.
Urgent care centers provide a critical bridge between primary care and emergency room services, and patient volumes continue to grow – jumping 60 percent since 2019 – as more consumers seek convenient, on-demand healthcare. Despite increased popularity, urgent care centers have administrative issues and challenges that can delay treatment or reduce patient satisfaction.
To address some of these challenges, CityMD has entered into a multi-year partnership with Notable. The agreement will see Notable’s proven AI Platform and Intelligent Agents driving automation across multiple use cases, such as urgent care scheduling, messaging, patient registration and intake, and payments.
“We have a patient-centered care team who deliver high-quality care when and wherever our patients need care, including in-person services, along with 24/7 access through our mobile app and virtual care,” said Dr. Dmitry Volfson, Chief Medical Officer of CityMD. “By having tools that streamline the administrative tasks, our clinicians can work more efficiently and spend more time with our patients.”
CityMD’s prominence in the region means Notable’s best-in-class agentic workforce will drive experiences for more than four million patient encounters annually.
“Urgent care is a critical gateway to the healthcare system for millions, yet patients often encounter unnecessary delays and barriers to timely care. By bringing Notable’s AI-powered automation to CityMD, we are addressing these challenges head-on,” said Pranay Kapadia, CEO of Notable. “Our technology streamlines every appointment, registration, and follow-up, ensuring that healthcare teams can operate more efficiently despite staffing shortages.”
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