Numerous AIOps platforms and technologies will reduce the workload in this procedure by automating the business process.
Table of Contents
1. How Can AIOps Help SMBs and SMEs?
1.2. Optimizing Resource Planning & Allocation
2. Best AIOps Platforms for SMBs and SMEs
3. Future of AIOps for SMBs and SMEs
Introduction
In today’s tech-driven environment, the constant stream of data can be an intricate and complex task for IT professionals and CEOs. The situation calls for some valid actions that can help effectively manage and analyze the vast data for small to medium businesses (SMBs) and small and medium-sized enterprises (SMEs). These companies are always looking for creative ways to do these tasks, as they have limited resources, and to approach their target audience and boost sales. AIOps tools and platforms provide you with the leverage to make your work automated and optimize various functions. Let’s take a look at how AIOps solutions can help SMBs and SMEs stay ahead of the competition.
1. How Can AIOps Help SMBs and SMEs?
We have seen that small businesses have always been slower to adopt technology than bigger organizations. However, over the years, the tide has taken a turn, and according to a recent survey by Accenture, around 61% of small businesses are using AI in some form. It has helped these businesses optimize their IT infrastructure and automate their business processes. However, there are other ways in which AIOps have helped SMBs and SMEs. Let’s take a look at a few of them:
1.1. Cutting Costs
SMBs and SMEs often face a prevalent issue of costs that can be eliminated with the help of AIOps tools that optimize data processes by collecting, analyzing, and digitally transforming your business. Furthermore, it can automate your data workflow, meaning anyone can utilize this data to improve your business.
1.2. Optimizing Resource Planning & Allocation
AIOps tools can help optimize your resource planning and help with resource allocations when necessary. These solutions allow IT professionals to redirect the time, energy, and focus of other important tasks and cut down on unnecessary workloads. Once the data is transformed and well structured, you can allocate and plan your business resources based on the information.
2. Best AIOps Platforms for SMBs and SMEs
For such complex infrastructure, SMEs and SMBs need a new category of AIOps platforms that have the power to solve intricate problems based on various analyses. However, there are not many AIOps solutions that cater to such specifics, but there are still a few options for AIOps platforms that work well for SMBs and SMEs. Here are a few of them, with their use cases:
2.1. LogicMonitor
LogicMonitor, a monitoring and observability platform, uses AI technologies to detect patterns, forecast, and analyze performance metrics to establish predicted analytics and trends for the entire infrastructure.
2.1.1. Use Case
LogicMonitor is more commonly used by mid-sized companies and small businesses that are seeking to predict or detect trends in data before they cause issues with critical business infrastructure.
2.1.2. Case Study
ATSG, Inc., an IT solution provider, has evolved into a holistically managed IT service company that brings technology solutions as a service into the market. This expansion of offers includes public and private cloud collaboration, security, hybrid infrastructure, and many more, as well as complete Cisco and Microsoft-based application offerings. ATSG wanted to eliminate unnecessary tools for its internal teams and customers and wanted a more practical marketing platform.
After researching, ATSG found that LogicMonitor is an appropriate solution for its problems. It has powerful warning and alerting capabilities, real-time dashboards, flexible reporting, and cloud and platform-as-a-service monitoring from Google, Amazon, and Microsoft. Scott Mayers, Sr. VP of Cloud and Managed Solutions, ATSG, says, “LogicMonitor was able to meet all of our requirements, and then some. Most importantly, LogicMonitor is a flexible and responsive partner organization that is forward-thinking and matches our core values within our organization.”
2.2. New Relic
New Relic is a software-as-a-service tool provider specializing in mobile and web application performance management that integrates with apps in cloud and data center environments. This service leverages applied intelligence to eliminate problems, remove unnecessary alerts, and identify the root cause of the issue.
2.2.1. Use Case
New Relic is used by IT SMEs and SMBs as it is a one-stop solution for anyone looking for AIOps tools on a budget. It identifies changes across services and applications and can reduce alert redundancy by 80%.
2.2.2. Case Study
99designs is a crowdsourcing marketplace where small businesses and individual graphic designers can post their works and customers worldwide can witness their designs and win new clients, communicate with peers to improve their skills, or collaborate. The company had a global customer base where small businesses were looking for design services and graphic designers were looking for opportunities to sell their designs; thus, both groups have 24×7 access to the 99Designs site. However, the business started losing clients after the site was down, so there is a strong need to maintain the website and monitor the page loading performance from different countries to measure how successfully it serves its customers.
In 2011, the development team of 99designs wanted a platform where there were transparency and monitoring agents without difficulty; thus, they installed the New Relic PHP and RUM monitoring agent that covered the application layers of 99design’s sites and was responsible for serving content correctly. The New Relic data also indicated the average browser load time, which helps in managing and improving the browser speed in different regions. Lars Yencken, Dev Ops Engineer of 99design, said that “in the seven months we’ve been running New Relic, we’ve certainly saved weeks of time debugging performance issues.”
3. Future of AIOps for SMBs and SMEs
The future of AIOps in small businesses is quite promising, as they are continuously innovating and evolving for better accessibility and affordability to adopt AI into their daily lives. CEOs and IT teams have witnessed that implementing AIOps tools and platforms empowers businesses to streamline workflow, deliver personalized experiences to their customers, and optimize campaigning. By harnessing the full potential of AIOps, businesses can unlock new possibilities that can drive their marketing strategies and also help in monitoring data.
Conclusion
With SMBs and SMEs adopting new technologies to drive innovation, IT teams and CEOs have to create a strategic role to play to serve the business dynamics. In this process, there are several AIOps tools and platforms that will ease the pressure by automating the business process. The steps and principles outlined will provide a roadmap for small businesses to embark on their journey of digital transformation.
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