Small Law Firms Give Smokeball Top Ratings in Satisfaction, Setup and Support
Smokeball, the first and only cloud-based legal practice management software that automatically tracks attorneys’ time and activity, has been rated the top legal case management software on G2, the world’s largest tech marketplace. With an overall satisfaction score of 93, Smokeball’s score puts the company ahead of primary competitors Zola Suite and Clio, which received satisfaction scores of 90 and 87, respectively.
“Smokeball truly exists to serve small firms, and this G2 ranking shows our clients are exceptionally satisfied with the results they’re getting from our legal case management software,” said Ruchie Chadha, Smokeball president. “Our clients know they can count on Smokeball to help them run a productive, profitable and organized practice, and we’re excited to deliver even more value for small law firms in the months and years to come.”
G2 calculates a product’s overall satisfaction rating using a proprietary algorithm that factors in real-user satisfaction ratings from review data. The rating is developed using several attributes including the number, quality and age of reviews as well as overall customer satisfaction and Net Promoter Score® (NPS) based on ratings by G2 users.
Smokeball has recently earned other recognition for its customer satisfaction. In December, Smokeball received more than 20 wins in a variety of categories—including Best Support and Best Relationship—in G2’s Winter 2022 Reports. In September, the company secured a $30 million investment from private investors and employee shareholders to drive company growth and continue focusing on serving its clients’ needs.
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