Virtual Assistants have helped SMEs achieve productivity and gained relevant organizational skills as self-employed workers. By understanding customer needs and losing the robotic tone, VAs have gained popularity.
Well, the answer is simple. These Intelligent Virtual Assistants are nothing but digital employees. They assist teams in accelerating operations as well as engineering enhancements just like a human employee. Sometimes, the robotic influence might dismay the customer experience. So, it is vital that we deploy smart virtual assistants that can understand the intent of the customer and lose the bot-like tone.
Let us take a look at the top virtual assistant companies in 2021:
Innovative Software Provider, Pegasystems is one of the leading Intelligent Virtual Assistants provider. Pega offers software that are designed to overcome any business challenges and complexities to enable better decision making and maximizing customer lifetime value. Pega Intelligent Virtual Assistant is developed in such a way that it can understand the intent to interact intuitively with the highest level of UX. It is powered by NLP and Machine Learning algorithms to improve and predict next actions and ensure better engagement.
Leading virtual customer service agent builder, Ultimate.ai is focused on enhancing its customer service automation platform as an “AI-first” ‘no code’ tool to empower users by enabling them to utilize AI by building and designing exceptional virtual agents. With Ultimate.ai, virtual agents can be trained to become capable of solving more complex problems and delivering end-to-end customer experience with robust API integrations. It also enables the virtual assistants to deliver Real time AI recommendations for added support to the customer services team.
A leader in Conversational AI, Conversica helps several teams and departments of an organization to serve their customers with AI assistants delivering optimized engagements. The AI virtual assistants by Conversica are designed to interact with the customers as soon as they send in an inquiry. Prompt, personalized, and persistent engagement help organizations in attracting and retaining customers along with scaling opportunities to generate better ROI and supercharge revenue teams.
IBM Watson Assistant
IBM, a pioneer in the technology arena, offers an AI-driven virtual agent, IBM Watson Assistant that assists customers in gauging consistent, fast, and accurate responses to any of their queries. A recent study published showed that IBM Watson Assistant is 14.7% more accurate than competitive solutions. IBM Watson Assistant can handle thousands of concurrent phone calls for supporting highly demanding customer care ecosystems. The AI is trained to look for different ways to guide customers and ask questions to solve vague queries.
Microsoft Power Virtual Agents
Tech giant, Microsoft empowers organizations and users to build robust and intelligent virtual assistants and agents with maximum efficiency and ease. AI-powered sophisticated chatbots can be created to resolve issues and answer questions around the clock.
These virtual agents can also be integrated with several services and products and can carry out tasks such as looking up records, calling APIs, personalizing conversations, and even handing off
conversations to live agents when needed.
To Wind Up
According to a Research report by Market Research Future, the market valuation of the Intelligent Virtual Assistant Market would reach USD 47,259.2 MN by 2027 at a 47.4% CAGR.As a consequence, we can see these major virtual assistants providers in the market are leading the revolution in the innovation arena. Virtual Assistant Market is an upcoming million dollar industry that will keep us curious to know more about it.
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