Recognition highlights TouchPoint’s leadership in applying AI to transform healthcare support services
TouchPoint Support Services was recently named a GenAI “Trailblazer” by Amazon Web Services (AWS) for the creation of TouchPointGPT, an AI-powered chatbot powered by Qlik Answers® and trained securely and exclusively on TouchPoint resources and documents. The result: faster, more accurate, and more convenient access to policies, procedures, recipes, and safety information for team members – anytime, anywhere.
“Consistency and compliance are critical in healthcare environments, and this technology helps us achieve both with confidence,” says Robert Tindell, CEO of TouchPoint. “When artificial intelligence works alongside the expertise of our teams, we can elevate the way we support patients, caregivers, and healthcare systems.”
TouchPoint partnered with Qlik®, using Qlik Answers® powered by Amazon Bedrock, to build a chatbot interface branded as TouchPointGPT. The system has more than 62,000 pages indexed across 25 knowledge bases, so teams no longer must waste time hunting for files.
With this tool, TouchPoint team members can now focus on higher-value tasks rather than document retrieval.
“This recognition from AWS reinforces the direction we’re heading as an organization. TouchPointGPT allows us to scale intelligence across our operations by turning thousands of operational resources into real-time, role-based guidance for our teams. The result is a more consistent experience for our hospital partners, stronger compliance, and faster decision-making at the frontline,” said Max Mosky, SVP of Strategy & Innovation, Compass Healthcare.
TouchPoint has been chosen to join AWS’ GenAI Trailblazers program, which highlights leading Agentic AI use cases. AWS provides the world’s most comprehensive cloud platform, enabling organizations to innovate and build transformative technologies.
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