Category : Chatbots

PFI Mega Life Insurance, a joint-venture between Prudential Financial Inc. and Indonesia-based CT Corpora, launched a customer service conversational experience ‘Meli’ on Web and WhatsApp...

Inference Solutions, a global provider of Intelligent Virtual Agents (IVAs), today announced that its Studio platform has won the “Best Conversational Interface” award from AI...

Nuance® Communications, Inc. (NASDAQ: NUAN) announced the advancement of Nuance’s virtual assistant technology for customers using the Epic electronic health record (EHR). Built upon Nuance’s leading Dragon Medical solution...

SmartAction®, a leading provider of AI-powered virtual agents for contact centers, today announces its promotion of Gary Davis from President to Chief Executive Officer. Prior to President...

Uniphore, an early leader in Conversational Service Automation, today announced that it will be providing its advanced conversational service automation platform to WNS, a leading...

LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced its enterprise-grade Conversational Cloud, where hundreds of the world’s largest brands build and run AI-powered...

The Covid-19 pandemic has caused ambiguity and disruption in customer services across the world and has changed the life of people in unthinkable ways. In...

Nuance® Communications, Inc. (NASDAQ: NUAN) today announced Cabify, one of the fastest growing ride-hailing companies, has deployed its Intelligent Engagement Platform to open up new digital customer service channels and enhance...