AI

Williams Lea launches ENGAGE Transcribe

Global tech-enabled business support services firm Williams Lea today launched ENGAGE Transcribe, an end-to-end solution specifically designed to effortlessly convert multi-speaker and multilingual audio files into text with unparalleled speed and accuracy. ENGAGE Transcribe combines AI technology and expert document processing specialists to meet the needs of global financial services, legal and professional services firms.

“Each year, Williams Lea creates, formats, proofreads and delivers thousands of documents for our clients. We’ve taken that expertise and combined it with the latest AI and automation technology to develop an accurate, rapid and secure process for transforming audio files into formatted documents,” said CEO Clare Hart. “ENGAGE Transcribe operates within a secure and controlled environment, where the AI output is backed by experienced specialists and rigorous quality controls,” she added.

ENGAGE Transcribe significantly reduces the valuable hours and even days administrative professionals spend transcribing audio files. The combination of AI and human-in-the-loop quality assurance ensures precision, and Williams Lea’s robust information protection protocols, including data encryption, authentication and controlled user access ensure data confidentiality.

“Williams Lea is delivering on the promise of AI to drive efficiency at speed and scale,” said Nick Morgan, Williams Lea Chief Technology Officer. “The power of AI, augmented by our expert teams and backed by Williams Lea’s secure data infrastructure, delivers the efficiency and quality our clients expect. Our human-in-the-loop approach provides all the benefits of adaptive machine learning without the risks associated with nascent AI models.”

“ENGAGE Transcribe exemplifies our commitment to tech-enabled service provision,” added Hart. “We will continue to leverage our expert teams to deliver critical business support services for our clients and will incorporate automation and AI everywhere it can deliver improved accuracy, speed and scale for our clients.”

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