Heidi Hittner and Claire Mulhearn to serve as Chief Experience Officer and Chief Communications and Public Affairs Officer, respectively
agilon health, inc. (NYSE: AGL), the company transforming health care for seniors by empowering primary-care physicians to focus on the entire health of their patients, announced the appointment of Heidi Hittner and Claire Mulhearn as Chief Experience Officer and Chief Communications and Public Affairs Officer, respectively. Both Hittner and Mulhearn will become members of agilon health’s Executive Leadership team, reporting to Steve Sell, Chief Executive Officer.
In their new roles, Hittner will be responsible for the company’s in-market organic growth strategy, patient and provider experience, and quality and experience measures including HEDIS, STARS and Net Promoter Score (NPS) reporting. Mulhearn will be responsible for corporate communications, branding and patient engagement, public policy, and corporate responsibility, as well as she will co-lead environmental, social & governance (ESG).
“These two senior appointments reflect our vision to transform healthcare at the community level,” said Steve Sell, Chief Executive Officer. “Heidi and Claire are seasoned health care executives with deep expertise which will greatly benefit agilon health, our physician partners and senior patients.”
Hittner has more than 25 years’ experience in patient experience, growth strategies and quality. Hittner joined agilon heath in January 2019 as Senior Vice President, Provider Strategies and Growth. Prior to joining agilon health, Hittner led the development of physician services and strategies which fueled success in value-based care Fresenius Medical Care North America. Prior to Fresenius, Hittner spent over a decade at Concentra, where she led operations nationally and the success of Concentra’s NPS transformation is highlighted in Fred Reichheld’s book “The Ultimate Question 2.0”. Hittner earned her B.S. and master’s degree at Loma Linda University.
Mulhearn has more than 20 years communications, marketing and advocacy experience. Mulhearn joined agilon health in August 2021 as Vice President and Head of Corporate Communications and Brand. Prior to joining agilon health, Mulhearn held senior external affairs roles at Merck including head of communications for Merck’s expansive human health portfolio and R&D engine, communications lead for blockbuster brand KEYTRUDA, and strategic lead for critical patient engagement and heath equity efforts. Mulhearn is a member of the Page Society, Fierce Life Sciences advisory board member, and previous PR Week 40 Under 40 honoree. Mulhearn earned her B.A. from the Annenberg School of Communication at the University of Southern California (USC).
In addition, the company announced that Lisa Dombro, Chief Experience and Innovation Officer, will leave the organization to assume a leadership opportunity with another company. Lisa joined agilon health in 2017 and prior to assuming her current role, she held various senior executive positions, including Senior Vice President and Chief of Communications in Planning and Strategic Development and Senior Vice President, Innovation and Growth.
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