Sitecore Unveils SitecoreAI for AI-First Digital Experiences
Built for the world beyond the website, SitecoreAI is a composable SaaS platform featuring the new Agentic Studio and ready-made AI agents that help power...
Category : CRM
Omnichannel CRM for Patient Services Boosts Therapy Metrics
New White Paper from Claritas Rx Entitled “Quantifying Connection: Measuring Partner Impact and CRM ROI Across the Enterprise” Now Available Claritas Rx, the patient journey...
Talkdesk, Databricks Partner for AI-Powered CX Automation
The Built on Databricks solution brings together Talkdesk’s Customer Experience Automation platform and the Databricks Data Intelligence Platform, creating a unified experience that empowers Talkdesk’s...
Zendesk Launches AI Upgrades to Boost Service at Scale
New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights – delivering outcomes businesses and customers want Zendesk,...
HoneyBook Acquires Fine.dev to Supercharge AI Innovation
Acquisition accelerates AI product development, expanding in-house coding expertise to unlock new opportunities for small businesses HoneyBook, the leading AI-powered customer relationship management (CRM) platform...
NiCE Names Jeff Comstock President of CX Product & Technology
NiCE (Nasdaq: NICE) today announced the appointment of Jeff Comstock as President, CX Product & Technology, effective October 1, 2025. Comstock will report directly to NiCE Chief Executive Officer...
Crescendo Nears $100M ARR with AI-Native Contact Center Growth
Company continues rapid international expansion as it rewrites the standard for AI-powered CX and customer operations Crescendo, the first AI-native contact center, today announced that...
Seattle Seahawks and Amperity Partner to Personalize Fan Experiences
From in-stadium offers to year-round engagement, unified fan data helps the 12s feel seen, valued and connected wherever they are As the Seattle Seahawks mark their 50th...
Pearson to Exclusively Offer Salesforce Certification Exams
Strategic collaboration underscores commitment to strengthen the global workforce with certified, in-demand expertise Pearson (FTS: PSON.L) and its Pearson VUE business, the global leader in computer-based...
Templafy Launches AI Document Agents for Enterprise Workflows
Templafy, the AI-powered document generation platform, today announces the launch of its document agents solution, which is now generally available to all customers following a...