Zendesk Appoints Craig Flower as Chief Operating Officer
Operations and transformation leader will speed up Zendesk’s shift to becoming an AI-first company and improve teamwork across departments to better serve customers Zendesk recently...
Tag : Zendesk
Contextual Intelligence Becomes the New Standard For Exceptional CX in 2026
APAC consumers call for explainable, transparent AI as over three-quarters register higher demands compared to a year ago Zendesk releases today its 2026 Customer Experience...
Zendesk Unveils AI-Powered Employee Service with New Microsoft Integrations
New integrations bring Zendesk’s AI-driven support directly into Microsoft 365, driving efficiency, security, and control for IT, HR, and Finance teams Zendesk, a pioneer in...
Zendesk Launches AI Upgrades to Boost Service at Scale
New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights – delivering outcomes businesses and customers want Zendesk,...
Zendesk Boosts Analytics and Innovation with HyperArc Deal
Zendesk, a pioneer in Agentic AI-powered customer service, today announced it has completed the acquisition of HyperArc, an AI-native analytics platform renowned for its proprietary...
Zendesk to Acquire Local Measure, Expanding AI-Powered Voice
Proposed Acquisition Strengthens Enterprise CX Capabilities and Deepens Collaboration with Amazon Web Services (AWS) Zendesk, a global leader in AI-powered service, today announced that it...
AITech Interview with Cristina Fonseca, Head of AI, Zendesk
Explore the interview as Cristina Fonseca talks about the potential applications of artificial intelligence in business. Can you tell us a little about your background...
AITech Interview with Yew Hwee Ng, SVP of Asia at Zendesk
Uncover the key trends shaping customer service in Asia with Yew Hwee Ng, SVP of Asia at Zendesk, in our insightful interview....