One place for Zuora Admins to monitor critical activity and troubleshoot problems across multiple environments, supported with embedded AI
Zuora, Inc. (NYSE: ZUO), a leading monetization suite for modern businesses, today at Subscribed Live announced the Zuora Command Center, a central solution for Zuora admins to monitor critical activity, manage multiple environments, and troubleshoot issues with the support of an embedded AI.
Changing market demands and customer needs require modern businesses to frequently deploy new products, pricing and processes. Billing and revenue systems are mission critical, and connected to the rest of an enterprise architecture like CRM, ERP, payment gateways, tax and more. An error can stop a company’s entire monetization process and ability to transact. To mitigate the risk of lost revenues, IT and engineering teams need a robust solution for comprehensive monitoring, rigorous testing, and seamless deployments embedded in their billing and revenue systems. Without an enterprise-grade solution, modern businesses impede their own agility and inadvertently jeopardize long-term customer experience, financial accuracy, and revenue compliance.
“Zuora Admins are really heroes of their companies – they enable the business to quickly react to changing market demands and deploy new solutions,” said Shakir Karim, VP, Product Management at Zuora. “The Zuora Command Center enables Zuora Admins to move faster with their monetization strategies and stay ahead of potential issues.”
With the Command Center, Zuora Admins now have the ability to:
Monitor mission critical activity within Zuora and across integrated systems
- Monitor activity across sandbox and production environments through a configurable System Health Dashboard, and have near real-time visibility into transaction volumes and error messages.
- Be proactive by setting threshold alerts to stay ahead of spikes.
- Oversee the status of integrated systems, such as payment gateways and tax vendors.
- Access multiple Zuora environments through a single login and easily manage users, groups, and environment permissions.
Accelerate deployments across Zuora environments
- Use the Deployment Manager to quickly push new configurations to another environment, or rollback changes, and reduce the time for QA and testing.
- Centralize the process of adding new users in various environments, reducing the time required to manage new users and setup testing requirements.
- Access all Zuora environments, support tickets, and documentation through a single login and easily manage users, groups, and environment permissions from one place.
Troubleshoot problems with the help of embedded AI
- Use embedded Zuora AI to diagnose issues with trained responses pulling from all documentation, community support, and more.
- View open support tickets across the entire organization to understand work in progress, and easily create new tickets directly within the Command Center.
“Zuora’s Deployment Manager in the Command Center has been a game-changer for us,” said John Blanchard, Senior Financial Systems Manager at Twilio. “We recently implemented new functionality with multiple components, and with Zuora, there’s no need to make individual changes manually that slow us down – we have the foundation to support new products and change our go-to-market quickly.”
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